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MTA Queensland Members’ General Commitments:

  • Treat customers fairly and honestly
  • Conduct all business dealings with customers and fellow MTA Queensland Members in a professional and ethical manner
  • Make full and frank disclosure of written statements and terms to customers in legible plain English
  • Present products for sale in a clean and customer friendly environment of a high standard
  • Provide a firm quote or best estimate for products and services requested. If estimate is provided, follow-up with fi rm quote once costs are quantified and gain approval to proceed
  • Contact customers in advance for any additional needed or recommended products or services
  • Establish in advance payment preference via convenient and effi cient choices for products or services to be invoiced
  • Have an effective disputes handling process in the event of a customer complaint involving products or services provided

MTA Queensland Members’ Statutory Commitments:

  • Abide by Government Regulations in respect to Statutory Laws and Warranties and guaranteed clear title for any vehicle offered for sale
  • Abide by Australian Standards in respect to parts supplied and workmanship quality
  • Abide by Industry Codes of Practice
  • Abide by new Advertising “Clarity in Pricing” Act 2008 Regulations

MTA QUEENSLAND

The Motor Trades Association of Queensland (MTA Queensland) is the peak body representing the interests of over 2,500 employers in the retail service and repair sectors of Queensland's automotive industry.

Get In Touch

  • Phone: (07) 3237 8777
  • Toll free: 1800 177 951
  • Fax: (07) 3844 4488
  • Email: info@mtaq.com.au
  • Postal Address: PO Box 4530, Eight Mile Plains Qld 4113
  • ABN 74 028 933 848
 

 

Our Location

  • Freeway Office Park, Building 8
  • 2728 Logan Road, Eight Mile Plains QLD 4113

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