A well oiled machine - Behind the scenes at ACM Parts
If there’s one thing ACM Parts sales reps know inside and out, it’s cars.
ACM Parts CEO Mike Kirkman said the Queensland sales team had a passion for all things automotive.
“Drifting, dragging, show cars, weekend racers or just their car in the driveway – our sales teams love cars and they love talking car parts,” said Mr Kirkman.
“Because they all have different interests, they’re incredibly skilled at talking to a wide variety of customers who want different things, and figuring out how best to meet their needs.”
One phone call can get repairers everything they want from ACM Parts.The national parts supplier has become Australia’s one-stop shop for repairers, with price-competitive products of the highest quality.
But it’s ACM Parts’ behind-the-scenes action – buffed and polished to perfection – that keeps the business driving smoothly.
Parts are securely packaged, tagged and stored, every detail logged in the computer system to help the busy sales team field enquiries pouring in via phone, email and the website.
Backstage, the Arundel warehouse is a hub of constant activity, and a team of dismantlers is busy pulling apart vehicles at the Southport yard.
“About 95 per cent of our stock is on the shelf ready to go – approximately 50,000 parts in the Queensland warehouse alone – with more parts added every day,” said Mr Kirkman.
“Our live computer program also means orders go straight to the people on the picking machine, who select all the parts at once and don’t have to go back and forth for paperwork – another way we’ve cut down on waiting times.”
Once parts are ready to go, ACM Parts’ twice-daily delivery service sees seven trucks – part of a national fleet of 30-plus vehicles – busy delivering orders around the state.
But ACM Parts’ CEO said there was another compelling reason for repairers to consider buying from the company.
“We back our stock with our warranties, which are the best in the business,” he said.
To find out more about ACM Parts’ warranties and products, call 1800 226 727 or visit acmparts.com.au