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Consumer Complaint Process

MTA Queensland is not a regulatory authority however we do represent individual Motor Industry businesses that are members of our Association in the capacity of facilitating complaints. 


If consumers wish to make a complaint about a business that is a member of MTA Queensland please do the following.

1. Ensure the business you wish to make a complaint about is a member of MTA Queensland - CHECK HERE
If the business is not a member of MTA Queensland please direct your complaint to The Office of Fair Trading

2. Ensure that you have spoken with the member (business) in the first instance about your concern/s, taking note of the name of the person and the date. 

3. If you are unable to resolve your concern, please fill in the Complaints Form below.

4. Once your complaint has been received, MTA Queensland will facilitate the communication to the member and request a response. 

5. Once a response has been received you will be advised of the outcome. 


MTA Group

MTA Queensland is the peak body representing the interests of employers in the retail, service and repair sectors of Queensland’s automotive industry.

MTA Institute (RTO No. 31529) is the largest private provider of automotive apprenticeships and training in Queensland.

MTAiQ - Australia’s first automotive innovation hub established by MTAQ, is a facility offering an eco-system that supports innovation in the motor trades.

Get In Touch

  • Phone: (07) 3237 8777
  • Toll free: 1800 177 951
  • Fax: (07) 3844 4488
  • Email:
  • Postal Address: PO Box 4530, Eight Mile Plains Qld 4113
  • ABN 74 028 933 848


Our Location

  • Freeway Office Park, Building 8
  • 2728 Logan Road, Eight Mile Plains QLD 4113

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