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Consumer Complaint Process


MTA Queensland is not a regulatory authority however we do represent individual Motor Industry businesses that are members of our Association in the capacity of facilitating complaints. 

Consumers: 

If consumers wish to make a complaint about a business that is a member of MTA Queensland please do the following.

1. Ensure the business you wish to make a complaint about is a member of MTA Queensland - CHECK HERE
If the business is not a member of MTA Queensland please direct your complaint to The Office of Fair Trading

2. Ensure that you have spoken with the member (business) in the first instance about your concern/s, taking note of the name of the person and the date. 

3. If you are unable to resolve your concern, please fill in the Complaints Form below.

4. Once your complaint has been received, MTA Queensland will facilitate the communication to the member and request a response. 

5. Once a response has been received you will be advised of the outcome. 

 

MTA QUEENSLAND

The Motor Trades Association of Queensland (MTA Queensland) is the peak body representing the interests of over 2,500 employers in the retail service and repair sectors of Queensland's automotive industry.

Get In Touch

  • Phone: (07) 3237 8777
  • Toll free: 1800 177 951
  • Fax: (07) 3844 4488
  • Email: info@mtaq.com.au
  • Postal Address: PO Box 4530, Eight Mile Plains Qld 4113
  • ABN 74 028 933 848
 

 

Our Location

  • Freeway Office Park, Building 8
  • 2728 Logan Road, Eight Mile Plains QLD 4113

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