Providing MTAQ Members with the basis for a successful business and satisfied customers.
For Members, the MTAQ Code of Ethics has always been an important part of joining MTAQ and running their businesses. In 2016, the Code of Ethics is being re-engineered and re-named as the 10 Commitments to the Professional Circle.
It is all about making a commitment to the things the Professional Circle stands for… above all professionalism. MTAQ Members will commit to honesty, professionalism, transparency, courtesy, integrity, care, clarity, proactivity, accountability and compliance… ten of the main ingredients in achieving customer satisfaction, the key to repeat business.
The 10 Commitments will also become the basis for MTAQ to provide its Members with an accreditation of professionalism that consumers can have faith in.
And by choosing to trust and deal with an MTAQ Member, consumers are choosing the high standards of professionalism that they deserve and demand.
Download the MTA Queensland 10 Commitments Flyer Here.
The 10 Commitments
Treat customers fairly and honestly.
Conduct all business dealings in a professional and ethical manner.
Make full and frank disclosure of written statements and terms in legible plain English.
Present products for sale in a clean and customer friendly environment of a high standard.
Provide a firm quote or best estimate for products and services requested. If estimate is provided, follow up with firm quote once costs are quantified and gain approval to proceed.
Ensure that all reasonable care is taken with customers’ vehicles in your possession.
Establish in advance payment preference via convenient and efficient choices for products or services to be invoiced.
Contact customers in advance for additional needed/recommended products or services.
Have an effective disputes handling process in the event of a customer complaint involving products or services provided.
Abide by Government regulations and industry codes of practice.