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Providing MTAQ Members with the basis for a successful business and satisfied customers.

For Members, the MTAQ Code of Ethics has always been an important part of joining MTAQ and running their businesses. In 2016, the Code of Ethics is being re-engineered and re-named as the 10 Commitments to the Professional Circle.

It is all about making a commitment to the things the Professional Circle stands for… above all professionalism. MTAQ Members will commit to honesty, professionalism, transparency, courtesy, integrity, care, clarity, proactivity, accountability and compliance… ten of the main ingredients in achieving customer satisfaction, the key to repeat business.

The 10 Commitments will also become the basis for MTAQ to provide its Members with an accreditation of professionalism that consumers can have faith in.

And by choosing to trust and deal with an MTAQ Member, consumers are choosing the high standards of professionalism that they deserve and demand.

Download the MTA Queensland 10 Commitments Flyer Here

The 10 Commitments

Honesty

Treat customers fairly and honestly.

Professionalism

Conduct all business dealings in a professional and ethical manner.

Transparency

Make full and frank disclosure of written statements and terms in legible plain English.

Courtesy

Present products for sale in a clean and customer friendly environment of a high standard.

Integrity

Provide a firm quote or best estimate for products and services requested. If estimate is provided, follow up with firm quote once costs are quantified and gain approval to proceed.

Care

Ensure that all reasonable care is taken with customers’ vehicles in your possession.

Clarity

Establish in advance payment preference via convenient and efficient choices for products or services to be invoiced. 

Proactivity

Contact customers in advance for additional needed/recommended products or services. 

Accountability

Have an effective disputes handling process in the event of a customer complaint involving products or services provided. 

Compliance

Abide by Government regulations and industry codes of practice.

MTA Group

MTA Queensland is the peak body representing the interests of employers in the retail, service and repair sectors of Queensland’s automotive industry.

MTA Institute (RTO No. 31529) is the largest private provider of automotive apprenticeships and training in Queensland.

MTAiQ - Australia’s first automotive innovation hub established by MTAQ, is a facility offering an eco-system that supports innovation in the motor trades.

Get In Touch

  • Phone: (07) 3237 8777
  • Toll free: 1800 177 951
  • Fax: (07) 3844 4488
  • Email: info@mtaq.com.au
  • Postal Address: PO Box 4530, Eight Mile Plains Qld 4113
  • ABN 74 028 933 848
 

 

Our Location

  • Freeway Office Park, Building 8
  • 2728 Logan Road, Eight Mile Plains QLD 4113

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