10/10 Certified Professional
The 10 Commitments
Green Stamp Accreditation
Freeway Office Park, Building 8
2728 Logan Road, Eight Mile Plains
Phone: (07) 3237 8777
Toll Free: 1800 177 951
Fax: (07) 3844 4488
Postal Address: PO Box 4530
Eight Mile Plains Qld 4113
Your membership is currently inactive. Please call 07 3237 8777.
For Members, the MTAQ Code of Ethics has always been an important part of joining MTAQ and running their businesses. In 2016, the Code of Ethics is being re-engineered and re-named as the 10 Commitments to the Professional Circle.
It is all about making a commitment to the things the Professional Circle stands for… above all professionalism. MTAQ Members will commit to honesty, professionalism, transparency, courtesy, integrity, care, clarity, proactivity, accountability and compliance… ten of the main ingredients in achieving customer satisfaction, the key to repeat business.
The 10 Commitments will also become the basis for MTAQ to provide its Members with an accreditation of professionalism that consumers can have faith in.
And by choosing to trust and deal with an MTAQ Member, consumers are choosing the high standards of professionalism that they deserve and demand.
Treat customers fairly and honestly.
Conduct all business dealings in a professional and ethical manner.
Make full and frank disclosure of written statements and terms in legible plain English.
Present products for sale in a clean and customer friendly environment of a high standard.
Provide a firm quote or best estimate for products and services requested. If estimate is provided, follow up with firm quote once costs are quantified and gain approval to proceed.
Ensure that all reasonable care is taken with customers’ vehicles in your possession.
Abide by Government regulations and industry codes of practice.